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Dive into our FAQs for all the insider info you need.

Frequently Asked Questions

Where is your office located?

Our office is located at 50 West St., Office C8, New York, NY, 10006.

Please note that the entrance is at 84 Washington St, New York, NY 11960.

When you arrive, buzz ‘Office 8’ on the intercom, and we’ll be happy to assist you.

Click here to route to our office!

What are your normal operating hours?

Our normal operating hours are Monday to Friday, from 9:00 AM to 5:30 PM.

What time(s) can I pick up / drop off gear?

Gear can be picked up after 2 PM and must be returned before 11 AM.

Please note that pickups or returns outside of these times may incur an additional rental day charge.

Can you walk me through my rental?

Absolutely! We’re happy to assist you in exploring your rental. We can recommend gear based on your requirements and provide guidance on how to use it effectively!

Do you offer equipment prep services?

Equipment prep services are available for $100.00 / hour (IE: Build camera on gimbal, handheld)

Am I able to pick up / drop off / prep on weekends?

Weekend pickups and drop-offs can be arranged.

Weekend or off-hour openings incur a base fee of $200.00 / instance. For any openings exceeding one hour, an additional fee of $100.00 / hour will apply.

Do you deliver / pick up gear?

Weekday messenger rates are as follows:

9 AM – 5:30 PM: $100.00 ($150.00 for oversized)

Before 9 AM / After 5:30 PM: $125.00 ($250.00 for oversized)

Weekend messenger rates are as follows:

9 AM – 5:30 PM: $200.00 ($250.00 for oversized)

Before 9 AM / After 5:30 PM: $250.00 ($300.00 for oversized)

Do you do honor rush requests?

Yes, we can accommodate rush requests.

Please note that there may be an additional fee.

Can you help me build a custom kit?

Yes, we’re here to assist you in creating a custom kit tailored to your requirements.

Feel free to reach out for personalized assistance!

Do you have a cancellation fee?

All rentals cancelled without 24-hour notice are subject to a 100% cancellation charge. Cancellations within 48-hour notice are subject to a 50% cancellation fee.